Network/Administrator Issues-
Several network users are having internet/e-mail issues:
Try resetting the DSL or cable modem (if your network has one), give it a few minutes to reconnect, check the LED's for proper operation and check with the users to see if this excersize has resolved the issue.
If that doesn't fix the problem, try resetting the network router. Again, give it a few minutes to reconnect, check the LED's for proper operation and check with the users to see if the issue still exists.
As a last resort, you may have to reset the network switch, but first, be sure to have all users log off (at least the ones connected to the switch in question). If they are not logged off, and have a document (or even worst, a database) open, there could be additional problems.
File Server/Administrator Issues-
Any file server issue should be dealt with carefully:
Although the file server is generally considered to be the "Peterbuilt" of the network, caution should always be exercized when working on this extremely vital system. More often than not, the production of the entire organization depends upon this system functioning optimally, and one wrong click, could bring the network to it's knees.
Check the "system" and "application" event log for errors and/or warnings.
Check the anti-virus log for any unusual activity.
The data back-up application log must be checked daily, even if everything "appears" to be in good working order. Make certain your data is backed up before attempting any possible "fixes" to the file server.
If you're not sure what you're doing, call for help.
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So you're having trouble...
Workstation/User Issues-
System won't power up:
Many issues can be solved by doing a non-technical, visual inspection of the system.
Is it plugged in?
Is the surge protector or UPS on?
Does your PC have a switch on the back of the system that might be "off"?
System powers up, but won't boot:
Is there a floppy disk in the drive?
Sytem boots up, but can't log in:
Is your "Caps Lock" key on? (Usually an LED on the keyboard will indicate if this is so.)
If it is a wired network, is the network cable plugged in?
If it is a wireless network, is it a USB wireless network adapter that might have been pulled out of the USB port?
I'm logged in, but I get some "illegal alien" error message:
Often times, the key to solving the problem lies in the error message itself, so knowing the exact wording in the error message is crucial to resolving the issue. Whether you're a user who needs help from your on-site help resource, or an administrator seeking higher level support, copy the error message, word-for-word. Or, better yet, get a screen capture (see "Tip #3" on the "Tips" page of this website if you aren't sure how) and either print the error out, or save it as a file, so when you request support, your error is documented.
